Richard E. Petty

Richard E. Petty has worked in various roles since 1994. Richard E. began their career at Albertsons as a Department Manager. In 1999, they moved to Stream International as a Team Manager, providing a high level of professional, competent support to customers and supervision for up to 40 agents. In 2002, they joined Accor North America as the Help Desk Manager, where they maintained daily metrics for call queues, reporting and attendance and schedule adherence for a staff of 18 to 24 agents. In 2004, they became the IT Store Support Manager at Brinker International, managing a team of 35 Support Center Analysts. In 2007, they joined Lowe's International as an Operations Business Analyst/Project Manager, providing operational support to a 380 seat Contact Center. In 2008, they moved to CompuCom as a Business Systems Specialist II and Operations Manager. In 2018, they began working for himself as an Infrastructure Consultant, providing PC refresh and infrastructure configuration for small-sized businesses and individuals. Finally, in 2019, they joined the U.S. Census Bureau as a Feild Supervisor, conducting initial training of Field Enumerators and managing a team of Field Enumerators to conduct daily operations. In 2020, they became the Provisioning and Support Supervisor at VitalTech Innovations, a vendor of fully integrated digital health and telehealth systems.

Richard E. Petty has obtained an Associate of Arts and Sciences - AAS degree in Computer and Information Sciences and Support Services from Brookhaven between 1999 and 2006. Richard E. has also taken courses in English, Physics, and Economics between 1979 and 1980. In addition, they have obtained certifications in Microsoft Office 365 from Microsoft in April 2017, ITIL Foundation Level from Compucom in August 2009, ITIL Foundations from ITIL Certified in August 2008, and Verint Impact360 from Verint-Systems in June 2006.