Arlett Schmidt

Arlett Schmidt is an experienced IT professional currently serving as the IT Service Manager at Vitra since April 2015. Responsibilities include analyzing and improving IT support processes using ITIL guidelines, designing and implementing incident, problem, and change management processes, leading the migration from the service desk tool Prolin to ServiceNow, and enhancing communication within the IT department and the organization. Arlett previously held roles as an SAP CRM Consultant and Team Leader at Ellucian, where leadership involved managing a global team, improving internal communication, and enhancing client support. Earlier experience includes project engineering at Comline AG / EADS Airbus and system specialist roles at Tenovis, focused on Unix workstation support and hotel IT solutions. Arlett’s educational background includes an IT specialist degree from Werner-von-Siemens-Schule Frankfurt and certification as an HP Certified System Administrator.