Lily Davis has extensive experience in customer service and sales, currently serving as a Sales Service Supervisor at O-I, where responsibilities include supervising and training a team of 15 Sales Service Coordinators. Additionally, Lily works with major accounts in the Southeast US as a Customer Service Coordinator at Vitro, managing SAP processes related to sales and shipments. Previous roles include contract positions in customer care management for Bank of America, and a tenure at Haggar Clothing Co, where significant contributions were made as Help Desk Manager, Merchandise/Product Manager, and Customer Service Manager. Notably, Lily achieved a 75% reduction in call hold time through the implementation of automatic call distribution. Educational background includes studies at Brookhaven College from 1995 to 1997.
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