Sofia Natsikou is currently the Assistant KYC Training & QC Manager at Viva.com, where they design, implement, and monitor training and quality control programs for CDD executives. Previously, Sofia worked as a CDD Training & Quality Supervisor and held multiple roles at Viva Wallet, including Training & QA officer and Customer Care Team Leader. They began their career in customer service with positions at companies such as Inditex and Athenaeum InterContinental Athens, and earned a Bachelor's Degree in Tourism and Travel Services Management from the Technological Educational Institute of Athens.
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