Vivantio
Nicola E. has extensive experience in customer success and business development, currently serving as a Customer Success Manager at Vivantio since June 2021. Prior to this role, Nicola held positions as a Business Development Manager at Better Place Marketing, where responsibilities included promoting products and services to clients, and as an Account Manager for Primary Times Edinburgh and the Lothians, focusing on client growth and retention. Nicola's career also includes roles as a Media Sales Specialist at Exchange and Mart, Business Development Manager at FPS Group, Business Consultant at Groupon UK & IE, and New Business Consultant at Trader Media Group, where a consultative sales approach and relationship building were key focuses. Nicola began the career at Trinity Mirror Group PLC as a Field Sales Executive, excelling in sales across various sectors.
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Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.