Mina Adel

Mina Adel currently serves as the Contact Center Manager for the Middle East and Africa at Vivo, overseeing customer service operations across 25 countries with a team of 65 professionals. Previous positions include Head of Customer Support at Hitchhiker and Customer Service Manager at Awlad Ragab, where service level improvements and increased delivery sales were key focuses. Early career experience includes roles as a Customer Services Supervisor at Spinneys Middle East, Customer Care Executive at Gourmet Egypt, and a Senior Premium Representative at Vodafone Egypt, managing high-value customers and technical support. Mina Adel holds an MBA in Business Administration from the Arab Academy for Science, Technology and Maritime Transport and a Bachelor of Commerce in Accounting from Assiut University.