Sue Case

Sue Case serves as the Implementation Readiness Manager within the Professional Services team at Vizrt, where responsibilities include ensuring effective software implementations and coordinating project readiness among various internal and external stakeholders. With extensive experience across multiple organizations, including roles in instructional design, customer support operations, and call center management, Sue has consistently focused on enhancing customer experiences and operational efficiencies. Previous positions have included leadership roles at Cox Communications, FleetCor, T-Mobile, and Nextel, where Sue implemented process improvements and managed large teams to optimize service delivery and customer satisfaction. Sue's career began at GTE, cultivating foundational skills in customer care and operations management, complemented by an Honory Diploma in Technical Drawing and Interior Design from Nuestra Señora de Fátima in Ecuador.