VLBPO is a distinguished provider of innovative business process outsourcing and comprehensive customer engagement solutions, meticulously designed to empower businesses in the acquisition, engagement, and retention of their invaluable customer base.

With our strategically positioned onsite and Work-from-home operations spanning Jamaica, Latin America, and The Philippines, we are equipped to furnish customized, omnichannel solutions catering to a diverse array of sectors. Our service portfolio encompasses Customer Care, SaaS, E-commerce, Technical Support, Sales Support, Legal/Law, membership services, and an array of other specialized domains.

At the heart of our organization lies a steadfast commitment to our mission, one that has remained unwavering throughout our journey. We are dedicated to forging meaningful connections between esteemed brands and their cherished customers by delivering extraordinary customer experience solutions aimed at cultivating unparalleled levels of satisfaction and loyalty.


Business Development

vlbpo

vlbpo's headquarters in Kingston, Jamaica

Earl McDonald

Rommel Jones Valencia

Adonica Samuda

Leeann Elisha

Mark J. Duncan

Shahzad Ahmed

This department manages employee benefits programs and provides support related to benefits inquiries and enrollment.

Benefits Administration

This department focuses on ensuring customer satisfaction and effective service delivery.

Customer Experience

This department manages healthcare facilities and services, ensuring efficient operations and regulatory compliance.

Healthcare Administration

This department manages and supports the technology infrastructure and operational processes within the organization.

vlbpo

Org chart

Teams

Benefits Administration

Customer Experience

Healthcare Administration

IT Operations

Offices

vlbpo

Org chart

Teams

Benefits Administration

Customer Experience

Healthcare Administration

IT Operations

Offices

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