Volunteers of America of Massachusetts helps more than 3,000 individuals and their families annually through an array of residential and outpatient services including Residential Treatment Services, Veteran Services, Re-Entry, Outpatient Behavioral Health Treatment, and Independent and Assisted Living for seniors. 

VOA is committed to helping those in need reach their full potential through comprehensive treatment that gives people the skills, tools, and support to restore emotional and financial independence. 

We  puts clients first. We focus on client strengths, needs, abilities, and their preferences, specializing in client-centered, trauma-informed care based on a harm reduction framework. 

Our programs are safe and supportive with the ultimate goal of every client to be self-sufficient and successfully reach their full potential in work, family, and  relationships.

Our clients arrive in our care in acute crisis; not only are they in the early phase of substance use and disorder treatment, they are likely to have a mental health diagnosis, be homeless, disengaged from the labor market, lost child custody, justice-involved, and experience chronic relapse and demoralized by feelings of shame and self-punishment.

Simply put, we engage with the hardest to serve clients.

VOAMASS

This office focuses on strategic planning, personnel management, and clinical support services in a community health context.

441 Centre St

Charles Gagnon

This department provides a range of mental health care and clinical support to individuals seeking treatment.

Mental Health Services

This department oversees the planning, execution, and delivery of projects and programs across the organization.

Program Management

This department manages and facilitates patient care by ensuring seamless communication and support among healthcare providers and patients.

Care Coordination

This department focuses on engaging with the community and promoting veteran-related initiatives.

Community Outreach

This department provides strategic direction and overall leadership for the organization.

Executive Leadership

This department manages employee relations, recruitment, and organizational culture.

VOAMASS

Org chart

Teams

Mental Health Services

Program Management

Care Coordination

Community Outreach

Executive Leadership

Human Resources

Offices

VOAMASS

Org chart

Teams

Mental Health Services

Program Management

Care Coordination

Community Outreach

Executive Leadership

Human Resources

Offices

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