Iris de Wilde

Iris de Wilde is a seasoned professional with extensive experience in customer experience management and value proposition marketing, currently serving as CX & Value Proposition Marketeer B2B at VodafoneZiggo since April 2016. With a focus on small business customers, Iris has been responsible for developing service models and enhancing customer experiences across various journeys. Prior to this role, Iris held positions such as Service Manager B2B and Business Implementation Manager, ensuring successful operational changes. Previous experience includes project management in customer service at UPC Nederland & Ziggo, and implementation specialist roles at UPC Nederland. Iris began the career as a Change Management Consultant at Magnus, driving organizational improvements. Iris holds a Master's degree in Beleid- en Organisatiewetenschappen from Tilburg University.