Robert Boos has over 24 years of experience in the fields of order fulfillment, collection management, and performance improvement. Currently serving as a Performance Improvement Manager at VodafoneZiggo since 2009, Robert oversees a team of 13 employees, focusing on key performance indicators, service level agreements, and various improvement initiatives to enhance customer satisfaction. Previous roles at VodafoneZiggo include Teamleader Order Fulfillment, Supervisor Order & Provisioning, and Supervisor Collection, each characterized by leadership responsibilities and the implementation of operational efficiencies. Prior to VodafoneZiggo, Robert worked at Gouden Gids as a Debiteurenbeheerder and at Nationaal Incasso Bureau BV as an Assistent Manager and Debiteurenbewaker. Robert holds an MBO degree from West-Friesland College and completed MAVO at Johannes Post.
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