Ailsa Buchanan

Ailsa Buchanan is currently a Team Manager at Vodafone, overseeing a Dedicated Problem Management team of 18 onshore and 2 offshore members. Previously, Ailsa held roles at Vodafone, including Core Problem Management Specialist and Change Manager, where they focused on root cause analysis and governance over network changes. They began their career in customer service at NatWest and progressed to a Care Manager role at Silverdale Care Services Limited, specializing in palliative and dementia care. Ailsa is furthering their education through programs at the Institute of Leadership and Management and Newbury College, pursuing degrees in people leadership and contact center management.