Ben Preston is a senior customer experience leader currently serving as the Senior Strategic Operations & Customer Experience Manager for Home Broadband at Vodafone. With over a decade of experience, they have a proven track record in transforming customer journeys and optimising frontline content. Previously, Ben held key roles at Aon, Sky, and Three UK, focusing on risk and business continuity. They earned a Bachelor of Science in International Disaster Engineering & Management from Coventry University. Ben’s expertise lies in driving customer-centric strategies that enhance brand loyalty and business growth while guiding senior leadership and fostering collaboration across diverse teams.
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