Christopher Marks is a Principal Service Manager at Vodafone, where they focus on transforming business processes and improving customer experiences. With extensive experience in incident management and service strategy, they have developed key skills in risk management, decision making, and stakeholder communication. Previously, they served as a Service Manager at Vodafone Business, where they managed service levels and supplier relationships for FTSE100 clients. Christopher's educational background includes a National Diploma in Information Technology from Halesowen College and further studies at Staffordshire University.
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