Clare McCafferty is a Customer Operations Manager at Vodafone, where they analyze existing workflows and contribute to strategic initiatives to enhance customer satisfaction and business performance. With prior experience as a Service Manager and Incident Manager at Vodafone, they demonstrated operational excellence and effective communication with stakeholders. Clare has also worked as a Senior Technical Support Consultant and held various roles in customer service and legal environments, showcasing a diverse skill set. They hold 8 SQA Higher Grades and 2 SQA Advanced Higher Grades from Bearsden Academy and have a passion for technology and travel.
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