Elena Bertoldo is a War Room Senior Manager with extensive experience in customer care and operations management at Vodafone. Between 2009 and 2011, Elena held various roles, including Team Leader for Customer Care Enterprise and Project Manager for Customer Operations, where projects focused on improving process efficiency and customer experience. In previous roles, Elena enhanced KPIs, managed performance for customer care teams, and launched new service models. Elena's academic background includes studying Giurisprudenza at Università degli Studi di Ferrara since 1997.
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