Harvey Robert

Head Service Delivery Customer Service

Harvey Robert is currently a Service Delivery Lead at Vodafone India, bringing over 18 years of extensive experience in the Telecom and Consumer Banking sectors. They manage a team of over 2,000 employees and excel in complex project management, having implemented advanced scoring modules and fraud management utilities for banks. Harvey has also played a pivotal role in strategic operational rollouts across various financial products and has participated in multiple high-value sell-out deals. Additionally, they are the Head of the Call Centre Retail Assets at IDFC FIRST Bank, focusing on strategy for the retail business vertical. Harvey continues to pursue education in Business Administration and Management at St. Marys School Mumbai.

Location

Mumbai, India

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