heba ali

Internet Call Center Representative

Heba Ali has a diverse professional background with significant experience in customer service and operations. Starting as a Sales Representative at ALICO from August 2009 to May 2012, Heba sold insurance policies and negotiated suitable plans with clients. Following this, a role as a Customer Service Representative at Xceed from December 2012 to December 2016 was undertaken, focusing on telecom accounts and technical support at TE Data. From October 2017 to the present, Heba has worked at Vodafone as an Internet Call Center Representative, ensuring customer inquiries and escalated issues are addressed effectively. Previously, a brief tenure at Blue Bus EG in 2017 involved managing customer complaints and monitoring trip logistics. Heba holds a Bachelor's degree in Law from Cairo University.

Location

Egypt

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