mark hooper

Mark Hooper is the Head of Digital & COPs Global Delivery at Vodafone, where they have been driving contact center strategies since 2014. With over a decade of experience in business change and technology deployment in mobile telecommunications and banking, Mark has successfully managed major global implementations that enhance customer experience while achieving cost efficiencies. Previously, Mark held the position of Head of Customer Interaction with IT Domain Delivery at Vodafone UK from 2011 to 2014, where they led strategic initiatives and operational transformations across multiple channels.