Massimo Amato

Massimo Amato is currently the Performance Leader Competence Center at Vodafone, where they coordinate the operational console for the Naples Call Center, overseeing telephone performance monitoring and KPI analysis. Previously, they held various leadership roles at Vodafone Italy, including Team Leader for Call Center Smart and Customer Value Management, focusing on customer engagement and operational efficiency. Massimo began their career at Sian srl as a client procurer and contributed to economic and financial analysis at Iniziativa SPA. They are pursuing a Six Sigma Green Belt certification from MIP-Politecnico Di Milano and hold a degree in Economics and Commerce from the University of Naples 'Federico II'.