Matthew H.

Matthew H. is an accomplished professional with extensive experience in customer value management and retention strategies, currently serving as the Head of Retention at Vodafone since May 2022. Prior to this role, Matthew held significant leadership positions at British Gas as Head of Customer Engagement and at CVM People as a Digital/Direct Marketing Consultant, where a focus on strategic change and customer engagement was paramount. Matthew's tenure at Vodafone from 2005 to 2017 included various senior roles, such as Head of Group Customer Value Management and Senior Customer Operations Manager, where contributions to customer strategy and operational enhancements were key. A graduate of Sheffield Hallam University with a degree in Public Policy and Management, International Business, Matthew has a proven track record of leveraging data-driven insights to drive customer experience improvements and achieve business objectives.