Michelle May is a Senior Voice Operations Manager at Vodafone, where they have provided end-to-end assurance for the UK and International Fixed line Vodafone network since 2013. Prior to this role, Michelle served as a Voice Operations Manager at Cable & Wireless Worldwide from 2010 to 2014 and as a Manager of Traffic Services at Cable & Wireless from 2005 to 2010. They began their career as a Traffic Engineering Team Leader at Energis, where they managed the effective flow of voice telephony calls from 1999 to 2005.
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