Peter Botros is a Scrum Master Sr. Lead at Vodafone Egypt, bringing over 10 years of experience in customer operations. They have excelled in leadership roles, such as Senior Supervisor in Back Office Operations and Senior Specialist in Customer Care, where they managed teams and optimized processes. Currently, as a Scrum Master, Peter applies Agile methodology to lead an innovative squad focused on developing Chatbot solutions using Generative AI, significantly enhancing customer experiences. Their commitment to continuous improvement and fostering an Agile mindset drives successful project outcomes.
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