Robert B. has extensive experience in customer service management and operations, with a career spanning various leadership roles across multiple companies, including Qudos Bank and Vodafone. As a Contact Centre Manager at Qudos Bank, Robert led a transformation project to enhance service delivery in preparation for business expansion, managing a large team with full P&L accountability. In previous roles at Vodafone, Robert oversaw the performance of third-party contact centers, focusing on vendor management, strategic innovation, and operational efficiency. Robert also has a strong background in telesales strategy, business operations management, and customer acquisition across significant organizations such as Citibank and Sykes Enterprises. Robert's educational background includes a Bachelor of Business Administration from RMIT University and a Management Program from Mt Eliza Business School.
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