Senthil Kumar possesses extensive experience in the telecommunications industry, currently serving as Deputy General Manager at Vodafone since April 2014, leading a diverse team of over 20 members in Incident Management for Enterprise Customers. Responsibilities include colleague development, supporting various products such as MPLS and Cloud services, and overseeing the NOC floor operations to ensure adherence to operational processes. Senthil has successfully implemented the myCXX Program aimed at enhancing customer experience. Prior to Vodafone, experience at Cable & Wireless involved roles as Shift Lead and Operations Engineer in Customer Support, with a solid foundation in incident and problem management. Earlier experience as a Network Engineer at Network Solution Private Limited included technical support for major banking institutions. Education includes attendance at St. Mary's Hr. Sec. School.
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