Sona Ray

Sona Ray is a dedicated manager in customer operations with over 15 years of experience in the telecommunications and banking sectors, including roles at Vodafone, Aircel, Airtel, and Standard Chartered Bank. Currently serving as the Zonal Customer Service Head at Vodafone since 2016, Sona has demonstrated expertise in managing subscriber and revenue churn, training delivery, and ensuring compliance within the zone. Sona holds a Six Sigma yellow belt certification and an executive program certificate in Managing Business Decisions from IIM Calcutta. They earned a BSc Hons in Botany from the University of Calcutta.