Tim Sweetman

Tim Sweetman is an accomplished professional with extensive experience in customer experience management, business improvement, and process innovation across various industries. Currently serving as a Customer Experience Manager in Commercial Operations at Vodafone since April 2010, Tim has successfully led initiatives to enhance customer journeys and resolve key issues impacting contact frequency. Previous roles include Process Innovation Leader at Bank of New York Mellon, where Tim led a team of Process Improvement professionals, and Lean Six Sigma Blackbelt at Eli Lilly, delivering cost-saving projects in pharmaceutical manufacturing. Tim holds an M.Phil. in Total Productive Maintenance from Northumbria University and dual B.Eng. degrees in Manufacturing Systems Engineering from the University of the West of England.