Vjollca Defqa is a Senior Transformation Expert for Customer Experience at Vodafone, where they have been since 2022. Previously, they held various roles at Vodafone, including Customer Experience Manager and Project Coordinator, contributing to strategic large-scale projects and agile product development. Vjollca earned a Bachelor’s degree in Betriebswirtschaftslehre with a focus on Service Management from Duale Hochschule Baden-Württemberg from 2013 to 2016, and completed studies at FOM Hochschule für Oekonomie & Management from 2018 to 2021. Vjollca specializes in business transformation and digital management.
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