VoiceTeam is a leading nearshore provider of sales, customer service and back office support, headquartered in Santiago, Dominican Republic. Our experienced workforce provides excellent customer service, high-performance sales and detailed business processing support. 
Quality, efficiency and execution are our main priorities. Our quality assurance team records 100% of all calls and chats from our sales and customer services teams. For our back office support and digital work, we provide two quality assurance checks on all projects.

Call Center

VoiceTeam

VoiceTeam's headquarters in Santiago, Dominican Republic

This department manages and enhances relationships with clients, ensuring their needs are met and satisfaction is prioritized.

Client Services

This department oversees the efficiency and effectiveness of organizational operations, ensuring seamless processes and customer support.

Operations Management

This department oversees the processes and standards to ensure product quality and effective training programs.

Quality Management

This department handles inquiries and assistance for customers, ensuring their needs are met effectively.

Customer Support

This department provides strategic direction and overall leadership for the organization.

Executive Leadership

This department focuses on enhancing workforce skills and fostering a positive workplace culture.

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Other teams

Operations Management

Quality Management

Customer Support

Executive Leadership

Organizational Development