VoIP provides ICT solutions and services.

Cyber Security

Data

Information Technology

IT Services

VoIP

VoIP's headquarters in Artarmon, Australia

Jim Harris

Vacant PICM

Ashraf, Jamal

Dunkley, Chris

Guo, Xin Xin

Thapa, Ashutosh

Baloch, Awis

Bakshi, Devika

Schoeman, Dominique

Jawaria, Mahar

Nazarian, Michael

Katakam, Divya

Vipal, Dhanu

Desai, Anuj

Feely

Sonam, Raj

Slaytor, Nash

Leighton, Kane

Evans, Paul

Ruffle, James

Liston, Elizabeth

Service Operations leads our day to day operations of servicing our customers.  This includes incident management, problem management, service desk support and service monitoring.

Service Operations

Problem, Incident & Change Management

Actionable reporting team. Reporting for invoicing, SLAs etc.  This team focuses on identifying areas for improvement in IT services and processes. They analyse data, metrics, and customer feedback to drive ongoing enhancements.

Continual Service Improvement

Responsible for pro-actively managing the fleet and the program of work to minimise the occurrence of incidents.

This team manages the physical and virtual infrastructure required to deliver IT services. This includes network management, server administration, storage management, and cloud services.  This includes the infrastructure used by Voip for our own internal use along with infrastructure used by our customers.

IT Infrastructure

Product - Accorde 

VoIP

Org chart

Teams

Service Operations

Problem, Incident & Change Management

Continual Service Improvement

NOC

IT Infrastructure

Product - Accorde

Offices

VoIP

Org chart

Teams

Service Operations

Problem, Incident & Change Management

Continual Service Improvement

NOC

IT Infrastructure

Product - Accorde

Offices

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