Janilson Lima has extensive experience in technical support and field services, beginning as a Técnico de Informática Jr. at OKI Brasil from August 2011 to September 2016, where knowledge in microinformatics and banking terminals was developed. Janilson continued as a Técnico de Informática Jr. at Itautec from July 2011 to October 2016, focusing on field technology and automation in commercial and banking sectors. Subsequently, Janilson worked at TIVIT from October 2016 to March 2020, providing technical support to clients including Itaú, Caixa Econômica Federal, and Grupo Pão de Açúcar. After a brief tenure at Voke in February 2024 as both Líder de equipe de suporte and Analista de Field Services, Janilson served as Técnico de Suporte de Informática at Grupo Hermes Pardini from December 2020 to August 2021, specializing in incident analysis and remote support. Currently pursuing a degree in System, Networking, and LAN/WAN Management at UNIP, with an expected completion in 2024.
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