Paula Mendonça

Paula Mendonça is currently the Head de Serviços at Voke, where they oversee the delivery and assurance of contracted services through effective management of logistics, project implementation, and customer service. With 14 years of experience across various roles, they have focused on customer journey optimization and process quality, leading multidisciplinary teams skilled in asset management and incident strategies. Previously, Paula held positions including Coordinadora de Suprimentos and Gerente de Processos e Qualidade, emphasizing quality governance and process integration. They earned a degree in Financial Management from Centro Universitário Newton Paiva.