Cherie Hackney

Cherie Hackney is a seasoned professional in client success and healthcare management, currently serving as the Senior Director of Client Success at Valer since April 2024. Previously, as Vice President of Customer Success at Engooden Health, Cherie played a pivotal role during the company's startup phase, focusing on partner success and establishing standardized onboarding models. Cherie's extensive experience includes positions such as Director of Customer Success at CarePort, where significant post-merger consolidation efforts were achieved, and Senior Clinical Manager SaaS at naviHealth, leading a remote team in clinical implementation and workflow redesign. Additional roles at St. Thomas Health and Baptist Hospital highlight expertise in care management and social work. Cherie holds an MSSW from the University of Tennessee-Knoxville and a BSW from Middle Tennessee State University.