Brian P. is currently a Service Performance and Implementation Manager at Volvo Cars, where they conduct workshop evaluations and implement programs to enhance retailer performance and customer experience. Previously, they served as a Field Technical Specialist at Toyota North America, supporting dealerships and identifying operational improvement opportunities. Brian's extensive fixed operations background includes roles such as Service Manager at I-57 Automotive and Jaguar Master Technician at Bergstrom Automotive, leading to significant revenue and customer service achievements. They hold a Bachelor of Science in Business from Trine University and an Associate of Science in Automotive Technology from Fox Valley Technical College.
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