Jo Bright is a dedicated Customer Experience leader and trainer with over 20 years of experience in the automotive industry. Currently serving as the Head of CSAT and Global Learning at Volvo Cars, Jo previously held the position of Head of Quality & Competence in 2024, along with roles as Performance Manager at Volvo Car UK and Customer Support Manager at Volvo Car Corporation. Passionate about delivering a premium experience, Jo believes strongly in putting the customer at the heart of every initiative.
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