John Viklund is a Senior Operations and Digital Transformation leader with a background in Computer Science. They have served as the Regional Process Owner at Volvo Cars, where they lead the rollout of Salesforce Service Cloud and managed Generative AI initiatives. Previously, they co-founded Tajitsu Industries AB, developing an AI-driven customer intelligence platform. Their experience also includes roles as a Senior Management Consultant and Product Manager across various companies, emphasizing customer experience and product strategy.
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