Kevin Meeks is an experienced Head of Customer Experience, leading the development of operations in Volvo's transformation into a direct-to-consumer business. They have a strong background in customer and retailer satisfaction, sales and aftersales performance, and staff engagement within the automotive industry, both in the UK and internationally. Previously, they held various leadership roles at Volvo, including Transformation Lead, Operations and Head of UK Customer Care, focusing on enhancing customer experiences and operational efficiency. Kevin earned a Bachelor of Science in Psychology and Sociology from Bristol University.
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