Mona Ericson is the Head of User Information at Volvo Cars, focusing on Car Service Operations. With over 10 years of experience in the automotive industry, Mona has specialized in user documentation, customer service operations, and enhancing the end-user experience. Previously, Mona held various roles at Volvo, including Senior Manager EMEA IT Services and Service Owner Global Service Desk, where they successfully led cross-functional teams and managed significant financial responsibilities. Recognized for strategic leadership and commitment to customer satisfaction, Mona continuously drives improvements in customer-facing processes.
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