Anna R. has extensive experience in technical support, currently serving as a Technical Support Engineer at Vonage since May 2018, where responsibilities include logging and prioritizing support issues, building client relationships, and resolving second-line support requests. Previous experience includes owning Anna Richter Fotografia from November 2014 to February 2019 and providing IT Helpdesk Support at IBM from April 2017 to April 2018. Anna R. holds a degree from the University of Gdansk and possesses skills in network analysis using Wireshark and VoIP troubleshooting.
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