Ellen MacCabe

Ellen Maccabe is an accomplished market research professional with extensive experience in customer and market insights. Currently serving as the Director of Customer and Market Insights at Vonage since February 2013, Ellen leads qualitative and quantitative research efforts in global unified communications, contact center, and API markets, focusing on customer experience, brand health, and market opportunities. Prior to Vonage, Ellen held the position of Senior Market Research Manager at Dow Jones & Company from 2005 to 2012, where responsibilities included overseeing customer satisfaction research and brand tracking across various product lines. Ellen also spent over a decade at AT&T, initially as Market Research Manager and later as Service Delivery Results Manager, managing projects related to customer experience and employee satisfaction. Educationally, Ellen holds a Master’s degree in Developmental Psychology and a Bachelor’s degree in Psychology from San Francisco State University.