Katherine Chen

Katherine Chen is a seasoned Technical Support Engineer specializing in API at Vonage since July 2020. Prior to this role, Katherine served as a System Administrator at San Francisco Federal Credit Union from February 2019 to July 2020, where expertise in enterprise software platforms and custom solutions was demonstrated. Earlier experience includes a position as a Product Support Analyst at Ellie Mae, focusing on enterprise-level product support, issue resolution, and product release QA testing from July 2017 to February 2019. Starting in June 2016, Katherine worked at ComplianceEase as an Associate in Product Support, acting as a subject matter expert and liaising with stakeholders on project deliverables. Katherine holds a Master of Business Administration in Management Information Systems from West Texas A&M University and a Bachelor of Science in Business Administration with a focus on Finance from the University of California, Riverside.