Lucy Brown is a seasoned professional in business process management and project execution, currently serving as a Senior Business Process Manager at Vonage since August 2019. In this role, Lucy has successfully defined and facilitated the onboarding process for WhatsApp, focusing on internal process definition and continuous improvements. Prior experience includes project management roles at HPD Software, where Lucy planned and executed complex software upgrades, and coordinated resources while standardizing processes for future projects. Lucy began her career at HPD Software as a Client Account Coordinator and progressed through various roles, ultimately gaining experience in event organization and GDPR compliance as a Junior Project Manager. Earlier experience as a Brand Ambassador at Pinkster Gin further enhanced Lucy's skills in customer engagement and brand promotion. Lucy holds a Bachelor of Science degree in Geography from the University of Bristol, obtained in 2016.
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