Marcus Cole

Marcus Cole possesses extensive experience in technical support and provisioning within the telecommunications sector. Currently serving as a Voice Provisioner II at Vonage since March 2016, Marcus previously held positions including NOC Analyst at DIRECTV and Tier 3 Provisioning Agent at Global Capacity. With a strong background in managing complex issues across various platforms and companies, Marcus has contributed significantly to customer service and technical support teams at MegaPath and Comcast Business Services. Marcus also demonstrated entrepreneurial skills as the owner of HyperVelocity LLC, focusing on proactive internet connection support. Education includes certifications in networking from New Horizons Technical School and a high school diploma from Colorado State High School.