Rikoo Kumar is an experienced technical support professional with a robust background in customer service and problem resolution. Currently serving as a Technical Support Engineer II at Vonage since September 2025, Rikoo previously held the position of Product Support Specialist at Vimeo from June 2021 to September 2025, where effective diagnosis and resolution of complex web and application issues were key responsibilities. Prior experience includes a role as a Technical Support Engineer at Anjani Technologies, where Rikoo engaged with clients to provide application support and utilized remote diagnostics to minimize downtime. Rikoo holds a Bachelor of Engineering degree in Computer Science from Sri Krishna Institute of Technology and has earlier educational experience at Rameshwar Singh College, Muzaffarpur.
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