Robert Steadman is the Director of Customer Care for Technical Teams in the UCaaS, CCaaS, and AI space, currently leading efforts to drive operational excellence at Vonage. They have progressed through various roles in the communications and support industry, from first to second-tier positions up to Service Desk Management. Having previously served as Head of Tier 2 Support and Senior Manager of Product & Technical Support, Robert has a strong focus on customer advocacy and a passion for leveraging technology to enhance business efficiency. They hold a Bachelor of Science (BSc) in Sport and Exercise Science from Canterbury Christ Church University.
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