Steven M. is an experienced professional in customer experience and contact center operations, currently serving as a Business Process Review Specialist at Vonage since October 2022. Prior roles include Head of Customer Support at musclefood and Head of Customer Relations at Booking.com, albeit the latter position was rescinded due to Covid-19. Steven has also held significant positions such as Senior Transformation Manager and Contact Centre Manager at ASOS.com, Contact Centre Site Manager at Metro Bank (UK), Call Center Manager at Listen, and Regional Head of Sales and Operations at Appco UK. Steven's educational background includes a degree in Business Management from Leeds Beckett University and A Levels in French, Business Studies, and Psychology from Loreto College.
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