Thomas M. has extensive experience in engineering and operational roles within the telecommunications industry, with a strong focus on site reliability engineering and telephony. Currently serving as an R&D Operations Engineer III at Vonage Business since February 2014, Thomas promotes excellence in the company's AWS cloud platform through incident response, microservice architecture evaluations, and CI/CD implementations. Previous positions include roles as a Telephony/Systems Engineer II at Vonage Business and Telecommunications Engineer at AVOXI, where Thomas managed telephony services and collaborated with internal teams on service delivery and support processes. Thomas also has experience in leadership and training across various roles, demonstrating a commitment to operational continuity and customer service excellence throughout a diverse career that began in 2001. Education was completed at Southern Polytechnic State University.
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