Carina Randle

Carina Randle is a Senior Customer Success Operations Manager with over 20 years of experience in the Customer Success and Servicing industry. Currently focused on driving customer satisfaction and operational excellence, Carina possesses a strong background in project management and process improvement. Carina has successfully implemented customer success platforms and has a proven track record in managing high-value customer portfolios, optimizing engagement, and improving retention. Throughout their career, Carina has held key roles at various companies, including Wood Mackenzie and Vortexa, where they led significant initiatives to enhance customer experience and foster strong relationships.