Oumar Masood is a seasoned professional in customer support and technical support engineering, currently serving as a Customer Support Manager at Vortexa since July 2022, where responsibilities include enhancing support processes and team efficiency. Previously, Oumar held the position of Technical Support Engineer at Beamery, providing expertise in complex technical troubleshooting and leading continuous improvement initiatives. Oumar has also worked as a Technical Support Specialist at Braze, focusing on customer support for the Braze platform, and held roles at Cybersource and Pitney Bowes, progressively advancing from Technical Support Engineer to Senior Technical Support Engineer. Oumar's educational background includes a Bachelor's Degree in Computer System Engineering from City, University of London and ongoing studies toward a Cisco Certified Network Analyst certification at The Open University.
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