Vouch
YoungJun Kim is a seasoned professional with extensive experience in the hospitality industry. Currently serving as Country Manager and previously as Customer Success Manager at Vouch since January 2021, YoungJun has honed expertise in customer relations and operational management. Prior to this role, from August 2011 to January 2021, YoungJun held various positions at Pan Pacific Singapore, including Assistant Front Office Manager, Front Office Educator, and Operations Manager, where responsibilities included training program development, performance management, and guest services oversight. YoungJun’s foundational education includes a Bachelor of Arts in Hotel Management from IMI International Management Institute Switzerland, completed in 2011.
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Vouch
Vouch, a travel-tech company founded in 2016, empowers hotels to streamline operations and elevate the guest experience through Vouch HOME, a comprehensive suite integrating a guest platform and a back-end Hotel Operations Management Ecosystem. Vouch HOME offers features like contactless check-in, streamlined task management for operations teams, and a convenient guest request platform, allowing hotels to run smarter and create lasting guest memories. Vouch has steadily garnered recognition for its work in catalysing digital transformation in the hospitality industry, receiving the Singapore Tourism Awards’ Best Business Innovation award in 2019, crowned winner of Hotel Innovation Challenge Asia at Food & Hotel Asia in 2022, as well as being shortlisted to participate in the Amadeus Next Startup programme. Validated by numerous global and local hotel chains, Vouch is the trusted partner for hoteliers seeking operational efficiency.